Booking Conditions & Cancellation Policy
Here with Kilimanjaro Brothers booking conditions for Kilimanjaro climbing to ensure prompt working to our clients.
Kilimanjaro booking conditions
To make your booking please make sure you provides the following details clients address, zip code, City and country, phone number and correct names of all the clients and lastly the correct name written on the credit card that will be used for making payment to avoid the fraud alert to the system.
If any changes occurs before the excursion please email us earlier and we will hold your confirmed tour before the cancellation rules apply.
A deposit to be paid at least 10 days after booking confirmation. If you're arriving for a trip on Saturday or Sunday the remaining amount may be paid latest 3 week days before commencement of the services, but if you arriving on working days you can pay on arrival.
A client pay through the Direct Pay Online system, before making payment the details requested will be filled in the system before the client attempt on making successful transaction, our payment gateway system accept Master card, visa card, American Express, its reliable, safe and secure currently the system do not accept paypal,but the wire transfer can be arranged if the credit card system fail.
Cancellation fees - Guidelines:-
- 60 - 45 days from the date of arrival 30% will be charged
- 44 - 14 days from the date of arrival 50% will be charged
In case of cancellation within 14 days of arrival or in the case of a ‘No Show’, 100% of the booking will be charged
In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved.
Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason we will try and offer the choice of an alternative arrangement or you will receive a full refund if applicable depends on the days. We will do our outmost to inform you about any cancellations earliest possible and latest 14 days before commencement of our services.
For any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Kilimanjaro Climbing Adventure negligence. If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by us willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid.
We recommend that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.
Should a problem occur, please advise both Kilimanjaro Climbing Adventure and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.