Here with Kilimanjaro Brothers booking condition for Kilimanjaro climbing to ensure prompt working to our clients 2025 to 2026

Booking

To make your booking please make sure you have the correct names of all the clients and for tours and safaris as well as the nationality.

If any changes occurs, email us early and we will hold your confirmed tour before the cancellation rules apply.

Payments

Deposit to be paid latest 10 days after our confirmation of booking. If you arriving for trip on Saturday and Sunday The remaining amount may be paid latest one week before commencement of our services.

And be sure to get the invoice number for processing payment by Credit cards. Its reliable, safe and secure payment system

Cancellation & Refunds
 Cancellation fees – Guidelines:

Cancellations must be sent in writing or email to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.

If a booking is cancelled the client is subject to a cancellation fee as follows:

For Kilimanjaro Treks and Safari

• 150 USD per person deposit is non-refundable regardless of the date of cancelation, though transferable to any other dates;
• 10% cancelation fee if canceled more than 90 days before tour start;
  30% cancellation fee if canceled 60-89 days before tour start;
  60% cancellation fee if canceled 30-59 days before tour start;
  80% cancellation fee if canceled 8-29 days before tour start;
  No refund if canceled 0-7 days before tour start

In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund or to move forwards depending on our direct costs involved.

Cancellations must be made in writing

In the unlikely event that we have to cancel a tour for any reason we will try and offer as above choice of an We will do our out-most to inform you about any cancellations earliest possible and latest 7 days before commencement of our services.

For any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Kilimanjaro Climbing Adventure negligence. If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by us willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid.

We recommend that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.

 Changes of travel dates

If, after making the payments, you decide to change your travel dates, you must inform us of these changes no later than 60 days before the original starting date of your tour

Complaints

Should a problem occur, please advise both Kilimanjaro Climbing Adventure and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.